WELCOME TO GENPRO'S
FREQUENTLY ASKED QUESTIONS
FREIGHT
AND SHIPPING QUESTIONS:
Customer ?- How do your
generators ship?
"On
small units GenPro utilizes trucking
companies like Yellow-Freight for direct
deliveries to your door!" When
available, lift-gate delivery is
offered. All other large generator sets
will ship at the most economical
solution available.
Customer ?- What is the average
shipping time from date of order?
"Most portable and home standby
generators ship the next day if ordered
before 5:00PM MST." Custom or
special build request generator systems
may take 4-8 weeks ARO.
SALES
QUESTIONS:
Customer ?- What types of
payment do you accept?
"GenPro
accepts Visa, Master Card, American
Express and Discover Credit cards
Nationwide. We also accept , Money
Order, Cashier's Check Money Transfer or
Personal Check (10-day hold on personal
checks). International orders require
direct Money Transfer.
Customer ?- Do you provide
after service sales support?
"This
is where GenPro shines! We maintain
100% 24/7 Technical support for all our
customers."
Customer ?- Are your On-Line
Shopping Carts Secure?
"GenPro
utilizes the latest in SSL Encrypted
Technologies to ensure our customer's
privacy!" You can shop with
confidence on-line when purchasing from
GenPro
Power Services.
Customer ?- Will you share any
of my submitted personal information?
"Absolutely not! We only use your
personal information to verify
authenticity and accuracy when
ordering.
Customer ?- Will you match
prices with competitors?
"GenPro
is constantly comparing our pricing to
ensure you save $$$ when ordering from
us.
SERVICE
QUESTIONS:
Customer ?- Where do we find
service for generators bought through
your company?
"GenPro
will put you in contact with the nearest
Authorized Service Facility in your area
if you should need any service or
warranty assistance."
GENERAL
QUESTIONS:
Customer ?- Do you offer
products other than what is available?
"GenPro
offers custom power solutions including,
Solar, Wind, inverter, UPS and many more
based on your assessed needs."
"Thank You for
your business!"
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GenPro
Power
Services
2121 Rand Road, PO Box 1116, Rapid City, SD
57709-1116
Ph: 605.341.6160 Fax:
605.341.9791
www.genpropower.com
© 1997-2010 GenPro Power
Services - All Rights Reserved
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