F.A.Q.

WELCOME TO GENPRO'S FREQUENTLY ASKED QUESTIONS

FREIGHT AND SHIPPING QUESTIONS:

Customer ?- How does GenPro offer Free Freight Promotions?
"GenPro volume ships Nationwide from the Manufacture's Warehouse which saves you $$$" Most items we pay the freight 100% for you the customer. Some items have a special freight cost attached to them such as Lift-gate delivery. When this happens we only bill the customer for the actual freight costs.

Customer ?- How do your generators ship?
"On small units GenPro utilizes trucking companies like Yellow-Freight for direct deliveries to your door!" When available, lift-gate delivery is offered. All other large generator sets will ship at the most economical solution available.

Customer ?- What is the average shipping time from date of order?
"Most portable and home standby generators ship the next day if ordered before 5:00PM MST." Custom or special build request generator systems may take 4-8 weeks ARO.

SALES QUESTIONS:

Customer ?- What types of payment do you accept?
"GenPro accepts Visa, Master Card, American Express and Discover Credit cards Nationwide. We also accept , Money Order, Cashier's Check Money Transfer or Personal Check (10-day hold on personal checks). International orders require direct Money Transfer.

Customer ?- Do you provide after service sales support?
"This is where GenPro shines! We maintain 100% 24/7 Technical support for all our customers."

Customer ?- Are your On-Line Shopping Carts Secure?
"GenPro utilizes the latest in SSL Encrypted Technologies to ensure our customer's privacy!" You can shop with confidence on-line when purchasing from GenPro Power Services, LLC.

Customer ?- Will you share any of my submitted personal information?
"Absolutely not! We only use your personal information to verify authenticity and accuracy when ordering.

Customer ?- Will you match prices with competitors?
"GenPro is constantly comparing our pricing to ensure you save $$$ when ordering from us. We offer "Free Freight when available" on most standard products. Other competitor's prices must have all shipping costs calculated into their price before we will match any advertised prices."

SERVICE QUESTIONS:

Customer ?- Where do we find service for generators bought through your company?
"GenPro will put you in contact with the nearest Authorized Service Facility in your area if you should need any service or warranty assistance."

GENERAL QUESTIONS:

Customer ?- Do you offer products other than what is available?
"GenPro offers custom power solutions including, Solar, Wind, inverter, UPS and many more based on your assessed needs."

"Thank You for your business!"

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