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altFrequently Asked Questions

For More Information please call 605-341-6160

Generator Basics

DAKGenerator - Some tabs below may offer help! Please browse through them.  We are more than happy to answer your questions in person! Click here to contact us. Thank you!

Should I buy a portable generator or a standby unit?

How do I determine the fuel type for my generator: Gas, L/P, diesel, propane, duel-fuel, or tri-fuel?

If I buy a portable generator, how do I plug it in to supply power to my home or office?

Can I safely power a laptop or other electronic equipment with my generator?

How do I determine the size of generator I need?

What do I need to know about turning the generator on and off?

What kind of maintenance does a generator require?

Can I rent a generator?

Can I install my own generator?

Who warranties and/or services generators?

What are the risks associated with using a generator?

Freight And Shipping Questions

How do your generators ship?

On small units DAKGenerator utilizes trucking companies like Yellow-Freight for direct deliveries to your door!  When available, lift-gate delivery is offered.  All other large generator sets will ship at the most economical solution available.

What is the average shipping time from date of order?

Most portable and home standby generators ship the next day if ordered before 5:00PM MST.  Custom or special build request generator systems may take 4-8 weeks ARO.

Sales Questions

What types of payment do you accept?

DAKGenerator accepts Visa, Master Card, American Express, and Discover Credit cards Nationwide.  We also accept Money Order, Cashier's Check, Money Transfer, or Personal Check (ten-day (10-day) hold on personal checks).  International orders require direct Money Transfer.

Do you provide after service sales support?

This is where DAKGenerator shines!  We maintain 100% 24/7 Technical support for all our customers.

Are your On-Line Shopping Carts Secure?

DAKGenerator utilizes the latest in SSL Encrypted Technologies to ensure our customer's privacy.  You can shop with confidence on-line when purchasing from DAKGenerator Power Services.

Will you share any of my submitted personal information?

Absolutely not!  We only use your personal information to verify authenticity and accuracy when ordering.

Will you match prices with competitors?

DAKGenerator is constantly comparing our pricing to ensure you save $$$ when ordering from us.

Service Questions

Where do we find service for generators bought through your company?

DAKGenerator will put you in contact with the nearest Authorized Service Facility in your area if you should need any service or warranty assistance.

General Questions

Do you offer products other than what is shown here?

DAKGenerator offers custom power solutions including, Solar, Wind, Inverter, UPS, and many more based on your assessed needs.

If you have additional questions, a customer service representative is happy to visit with you by email, phone or fax.

For information and pricing call:

Phone: 605.341.6160 | Fax: 605.718.9998

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